Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last updated: January 2024 | Effective date: January 1, 2024

1. Introduction

Motors365 UK Ltd ("Motors365", "we", "us", or "our") operates the motors365.co.uk website and mobile applications. This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used have the same meanings as in our Terms and Conditions.

GDPR Compliance: We are fully compliant with the General Data Protection Regulation (GDPR) and UK data protection laws.

2. Information We Collect

2.1 Personal Data

While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. This may include:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Date of birth
  • Driving licence information (for certain services)
  • Payment information (processed securely through third-party providers)
2.2 Usage Data

We may also collect information on how the Service is accessed and used. This Usage Data may include:

  • Your computer's Internet Protocol (IP) address
  • Browser type and version
  • Pages of our Service that you visit
  • Time and date of your visit
  • Time spent on pages
  • Unique device identifiers
  • Diagnostic data
2.3 Tracking & Cookies Data

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

2.4 Types of Cookies We Use
  • Session Cookies: We use Session Cookies to operate our Service
  • Preference Cookies: We use Preference Cookies to remember your preferences and various settings
  • Security Cookies: We use Security Cookies for security purposes
  • Analytics Cookies: We use Analytics Cookies to understand how you use our website

3. How We Use Your Information

Motors365 uses the collected data for various purposes:

3.1 To Provide and Maintain Our Service
  • To provide customer support
  • To notify you about changes to our Service
  • To allow you to participate in interactive features
  • To process transactions and send related information
3.2 To Improve Our Service
  • To gather analysis or valuable information to improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To provide personalized content and recommendations
3.3 For Marketing Purposes
  • To send you newsletters and promotional materials (with your consent)
  • To provide you with news, special offers, and general information
  • To contact you about our products and services
3.4 Legal Basis for Processing

We process your personal data on the following legal bases:

  • Consent: You have given consent for specific purposes
  • Contract: Processing is necessary for a contract we have with you
  • Legal Obligation: Processing is necessary for compliance with legal obligations
  • Legitimate Interests: Processing is necessary for our legitimate interests

4. Disclosure of Data

4.1 Business Transactions

If Motors365 is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

4.2 Disclosure for Law Enforcement

Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.

4.3 Service Providers

We may employ third-party companies and individuals to facilitate our Service ("Service Providers"). These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

4.4 Categories of Recipients
  • Analytics providers (Google Analytics, etc.)
  • Payment processors (Stripe, PayPal)
  • Email service providers
  • Customer support tools
  • Cloud storage providers
  • Marketing partners (with your consent)

5. Security of Data

The security of your data is important to us. We implement appropriate technical and organizational measures to protect your personal data against:

  • Unauthorized access
  • Alteration, disclosure, or destruction
  • Loss, theft, or misuse
  • Unauthorized copying, use, or modification
5.1 Security Measures
  • SSL/TLS encryption for data transmission
  • Encrypted storage of sensitive data
  • Regular security audits and penetration testing
  • Access controls and authentication
  • Employee training on data protection
  • Incident response procedures
While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. No method of transmission over the Internet or electronic storage is 100% secure.

6. Your Data Protection Rights

Under GDPR and UK data protection laws, you have the following rights:

6.1 Right to Access

You have the right to request copies of your personal data from us.

6.2 Right to Rectification

You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

6.3 Right to Erasure

You have the right to request that we erase your personal data, under certain conditions.

6.4 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data, under certain conditions.

6.5 Right to Object

You have the right to object to our processing of your personal data, under certain conditions.

6.6 Right to Data Portability

You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

6.7 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

  • Email: privacy@motors365.co.uk
  • Phone: 0800 123 4567
  • Post: Data Protection Officer, Motors365 UK Ltd, 123 Automotive House, Fleet Street, London EC4A 2HS

We will respond to your request within one month. There is no fee for exercising your rights unless your request is clearly unfounded, repetitive, or excessive.

7. Data Retention

We will retain your Personal Data only for as long as necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to:

  • Comply with our legal obligations
  • Resolve disputes
  • Enforce our legal agreements and policies
7.1 Retention Periods
Data Type Retention Period
Account information Until account deletion + 1 year
Transaction records 7 years (legal requirement)
Marketing preferences Until withdrawn + 3 years
Website analytics 26 months
Customer support records 3 years

8. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.

If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United Kingdom and process it there.

We ensure that any international transfers of personal data are subject to appropriate safeguards, such as:

  • Standard contractual clauses approved by the UK ICO
  • Adequacy decisions
  • Your explicit consent

9. Children's Privacy

Our Service is not intended for use by children under the age of 16 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Last updated" date at the top of this Privacy Policy
  • Sending you an email notification (for significant changes)

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Data Protection Officer
Motors365 UK Ltd
123 Automotive House
Fleet Street
London EC4A 2HS
United Kingdom

Email: privacy@motors365.co.uk
Phone: 0800 123 4567
Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Website: ico.org.uk
Phone: 0303 123 1113
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We are committed to protecting your personal data and respecting your privacy rights under GDPR.