Help Center

Find answers to all your questions about buying, selling, and using Motors365

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Getting Started Buying a Car Selling Your Car Account Management Safety & Security Payments & Billing Advertising Troubleshooting
Need More Help?

Our support team is available 24/7

Contact Support

0800 123 4567

support@motors365.co.uk

Getting Started

Creating an account is simple and free:

  1. Click the "Register" button in the top navigation bar
  2. Fill in your personal details including name, email, and password
  3. Verify your email address by clicking the link we send you
  4. Complete your profile with additional information (optional but recommended)
  5. You're ready to start buying or selling!

Benefits of having an account:

  • Save your favourite vehicles
  • Set up search alerts
  • Contact sellers directly
  • List your own vehicles for sale
  • Access exclusive member features

Motors365 is a comprehensive automotive platform offering:

  • Vehicle Marketplace: Buy and sell cars with confidence
  • Advanced Search: Find your perfect vehicle with detailed filters
  • Vehicle History Reports: Access comprehensive vehicle histories
  • Finance Calculator: Calculate monthly payments and compare options
  • Insurance Quotes: Get competitive insurance quotes from partners
  • Expert Reviews: Read professional reviews and ratings
  • Community Forum: Connect with other car enthusiasts
  • 24/7 Support: Get help whenever you need it

Basic membership is completely free and includes:

  • Browsing all vehicle listings
  • Using our search tools
  • Reading reviews and articles
  • Participating in forums
  • Creating a basic listing (limited photos)

Premium features (optional):

  • Featured listings for faster sales
  • Additional photos and videos
  • Priority placement in search results
  • Advanced analytics for your listings
  • Professional photography services

Buying a Car

Our advanced search system helps you find your perfect vehicle:

  1. Quick Search: Use the search bar on the homepage for basic searches
  2. Advanced Search: Click "Advanced Search" to access detailed filters:
    • Make, model, and year
    • Price range and mileage
    • Fuel type and transmission
    • Body type and colour
    • Number of doors and seats
    • Location and distance from you
  3. Save Searches: Save your search criteria to receive alerts
  4. Sort Results: Sort by price, mileage, age, or distance

Pro tip: Use the "Compare" feature to view up to 4 vehicles side-by-side

Contacting sellers is easy and secure:

  1. Click on the vehicle listing you're interested in
  2. Find the "Contact Seller" button on the listing page
  3. Choose your contact method:
    • Message through Motors365: Send a secure message via our platform
    • Phone: Call directly (if number is provided)
    • Schedule viewing: Request a viewing appointment
  4. Include specific questions about the vehicle
  5. Wait for the seller's response (usually within 24 hours)

Safety tip: Always meet sellers in public places and bring someone with you for viewings

Essential checks before purchasing:

  1. Vehicle History:
    • Request HPI check or vehicle history report
    • Check MOT history online (free)
    • Verify mileage consistency
    • Check for outstanding finance
  2. Documentation:
    • V5C registration document
    • Service history and receipts
    • MOT certificates
    • Insurance documents
  3. Physical Inspection:
    • Check bodywork for damage or rust
    • Test all electrical components
    • Inspect tyres and brakes
    • Look for oil leaks under the vehicle
  4. Test Drive:
    • Test all gears and clutch
    • Listen for unusual noises
    • Check steering alignment
    • Test brakes at different speeds

Recommendation: Consider getting a professional pre-purchase inspection for peace of mind

Selling Your Car

Creating an effective listing is crucial for a quick sale:

  1. Click "Sell Your Car" in the navigation menu
  2. Enter Vehicle Details:
    • Registration number (for automatic details)
    • Make, model, and variant
    • Year and mileage
    • Fuel type and transmission
    • Number of previous owners
    • Service history status
  3. Add Photos:
    • Minimum 5 photos recommended
    • Include exterior from all angles
    • Interior shots (dashboard, seats, boot)
    • Engine bay and important features
    • Any damage should be clearly shown
  4. Write Description:
    • Be honest about condition
    • Highlight unique features
    • Mention recent work done
    • State reason for selling
  5. Set Your Price:
    • Use our valuation tool for guidance
    • Check similar vehicles
    • Consider marking as "negotiable"

Top tips for successful listings:

  • High-Quality Photos:
    • Take photos in good lighting (preferably daylight)
    • Clean the car thoroughly before photographing
    • Show the vehicle from multiple angles
    • Include close-ups of special features
  • Detailed Description:
    • List all features and specifications
    • Mention any upgrades or extras
    • Be transparent about any issues
    • Include service history details
  • Competitive Pricing:
    • Research similar vehicles
    • Price realistically for quick sale
    • Consider seasonal demand
  • Quick Response:
    • Reply to enquiries within hours
    • Be flexible with viewing times
    • Provide additional photos if requested

Account Management

Keep your profile up-to-date for better credibility:

  1. Log in to your account
  2. Click on your username in the top navigation
  3. Select "Profile Settings"
  4. Update any of the following:
    • Profile photo
    • Contact information
    • Location
    • Bio/About section
    • Notification preferences
  5. Click "Save Changes"

Tip: A complete profile with photo increases buyer/seller trust by 75%

For security, we recommend changing your password regularly:

  1. Go to "Account Settings"
  2. Click on "Security" tab
  3. Select "Change Password"
  4. Enter your current password
  5. Enter and confirm your new password
  6. Click "Update Password"

Password requirements:

  • Minimum 8 characters
  • Include uppercase and lowercase letters
  • Include at least one number
  • Include at least one special character

Safety & Security

Essential safety guidelines:

  • Meeting in Person:
    • Always meet in public, well-lit areas
    • Bring a friend or family member
    • Meet during daylight hours when possible
    • Trust your instincts - if something feels wrong, leave
  • Payment Safety:
    • Never send money before seeing the vehicle
    • Use secure payment methods (bank transfer, escrow)
    • Avoid cash for large amounts
    • Get a receipt for any payment
  • Document Verification:
    • Check seller's ID matches V5C document
    • Verify vehicle details match documents
    • Be wary of missing documentation
  • Red Flags to Avoid:
    • Prices too good to be true
    • Pressure to buy/sell quickly
    • Requests for upfront deposits
    • Reluctance to meet in person

Payments & Billing

We accept various secure payment methods:

  • For Premium Services:
    • Credit/Debit cards (Visa, Mastercard, Amex)
    • PayPal
    • Direct bank transfer
  • For Vehicle Purchases (between users):
    • Bank transfer (recommended)
    • Escrow service (for added security)
    • Cash (for smaller amounts)
    • Finance arrangements

Note: Motors365 does not handle vehicle purchase payments directly - these are arranged between buyer and seller

Troubleshooting

Try these steps:

  1. Check your email and password are correct
  2. Use the "Forgot Password" link to reset
  3. Clear your browser cache and cookies
  4. Try a different browser
  5. Contact support if issues persist

Check the following:

  • Ensure your listing is marked as "Active"
  • Verify all required fields are completed
  • Check if your listing is under review (24-48 hours)
  • Make sure you've added at least one photo
  • Try searching with different criteria